Lyla Halo Chandelier
Product Description
Shipping Policy
Lightingside is committed to making your shopping experience a great one, providing you with quality products and excellent service every time. We provide delivery of applicable products for each order shipped. Please make sure you have the correct shipping address.
Here are some details about our shipping services.
Free shipping on all orders.
We divide the time between when you place your order and when you receive your product into processing time and shipping time.
Processing time: 3-5 business days
Shipping time: 8-14 business days
Note: 1. For packages with a maximum diameter over 110CM ( 43 inches) You may need to wait more extended time(At least 25-35 nature days).
2. If you need a particular logistics method, Please contact us at info@lightingside.com.
3. If you are not in one of our shipping countries, please contact us at info@lightingside.com.
How will my order be shipped?
Most lamps will be shipped by UPS, FedEx, EMS, or USPS. If there are any special shipping needs, please contact our customer support at info@lightingside.com.
What if there is shipping damage?
Please get in touch with us within 48 hours if there is any shipping damage. Shipping companies (e.g., UPS, FedEx, DHL) will only accept shipping damage claims within seven days of product delivery. Therefore, if you do not contact us within seven days, you will be responsible for any costs associated with shipping damage. If the damage was caused in transit, you have the option of a refund or replacement.
About changing order information or canceling an order
1. If your address is wrong and the product has not been shipped, You can go to info@lightingside.com helps you change your address information; Once the product is shipped, we cannot change the address information. Please make sure your shipping address is correct.
2. If you do not want the product, you can contact us to help you cancel your order (details can be found in the refund policy). However, you need to contact us at info@lightingside.com before shipping the order. We cannot cancel an order Once the product is shipped. If you insist that you do not want your package, you can contact us to return it after you receive it. I appreciate your understanding! If you have any questions, please contact us at info@lightingside.com.
Shipping and order confirmation
After placing your order, you will receive a confirmation email and a second email after your order has been shipped. Once the product has been sent and delivered to the logistics provider, we will provide a tracking number.
How do I track my order?
Our delivery time begins when the order is accepted. Your products will be processed and shipped on business days. Please note: During promotions, this may take longer.
When the package leaves the warehouse, the tracking number will be sent to you via the contact information you provided. Using the tracking number, you can check the latest location of your package.
Please note: The waybill number must match the shipping service company.
If you can still track your order, please contact us at info@lightingside.com for support.
Work with Customs for clearance.
Depending on the products’ availability, products will be shipped from our warehouse in overseas. If it is shipped from overseas, in rare cases, it may require you to contact Customs to provide validating information and pay import taxes if there are any. Unfortunately, that is something out of our control.
Unfortunately, only the receiver, not the sender, can work with Customs for the clearance. If you refuse to work with Customs and result in the package being sent back to us, we can not refund your payment. Note: Please get in touch with us before submitting the information to Customs.
What if I can’t find my package?
In rare cases, you may not be able to find your product, even if the tracking information from the shipping agent (such as FedEx or UPS) shows that it was delivered. Please don’t worry! We are always here to help, and we will make sure you will receive the product you order. Please get in touch with us within 30 days. After that time, claims for lost packages cannot be made to the shipping agent, and there is nothing we can do about it.
Contact us
Email: info@lightingside.com
Tel:970-896-9411
Working Time
Mon-Fri 9:00am-6:00pm EST
Refund Policy
We have a 30 day return policy. If more than 30 days have gone by since your purchase arrived, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and intact (the same condition that you received it). It must also be in the original packaging.
Special and custom orders cannot be returned due to the expense involved in getting them made and their limited value for resale. Suspension length is customizable for many of our light fixtures but a customized suspension length does not void eligibility for refund. The no return policy applies to light fixtures that are produced to custom specifications that go beyond customized suspension length.
To initiate a return please contact us through our contact page on this website, send an email to info@lightingside.com. Requesting a return and refund requires your agreement to our return policy. Within 30 days of the receipt of your order, if there is any manufacturer defect, you may return for a 100% refund. (NOTE: If there is any manufacturer defect or shipping damage, please contact us within 48 hours and take photos and videos to show us the defect for us to verify.) If there is no manufacturer defect and you simply changed your mind or want a different size, you still can return it. You will be responsible for both shipping cost. You need to pay for the shipping to ship it back to us and make sure the product is sealed in its original package and in a resalable condition. Once we receive the product and verify that the product is in new/unused condition, we will issue a refund minus the shipping cost for us.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, which is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Kindly note:
1. We offer free 30-day returns for quality problems
2. If there are no quality problems, we need you to pay for the logistics costs and the cost of the product in storage.
3. Any damage to the product after receipt will be replaced free of charge
We do not support free returns or exchanges in the following cases
1.More than 30 natural days after receiving the product
2.Not caused by product quality issues
3.The product has been installed or used
4.Products and their packaging not in original condition
5.The bulb is a free gift from us and is not included in the free return service
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.
We do not reimburse cost to install or other contingent cost incurred by the customer regarding any products we sell under any circumstance. The maximum refund is the full amount of the initial purchase.
Cancellation of orders
We understand that for some reason you want to cancel or modify your order, we can help you cancel your order within 24 hours of the order being initiated, but you cannot cancel if the goods have already been delivered to logistics. If you do not like the goods, you can initiate a return request once you have received them and cover shipping and storage costs. If you cancel after 24 hours, cancellation fee and material costs will apply. If the order is ready for shipment and you wish to cancel,you will need to pay for all material costs; please contact the customer service for specific amounts.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lightingside.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We do not process exchanges as such. If you would like to exchange an item, return it and place a new order.
Damaged or defective items
If you received an item that is damaged, please accept the package regardless of condition. We will replace items if they are defective or damaged. If you received an item that is damaged or defective use the contact page to tell us about it immediately. Photographic evidence is required for replacement of any parts or the whole order, as applicable. Due to time restriction on insurance claims for damage incurred during shipment, such damage must be reported within 5 days to qualify for replacement.
Shipping
We will provide you with a shipping label once the return is authorized using DHL, Fedex or UPS. It is the customer's responsibility to get the package to the respective carrier. Do not return to sender under any circumstances. The package must be returned using the label we provide to qualify for refund.
Contact us
Email: info@lightingside.com
Tel:
Working Time
Mon-Fri 9:00am-6:00pm EST
Trade Program
TRADING ACCOUNT
Join Us
Welcome to Lighting Side, we are pleased to offer our valued trade customers exclusive access to a dedicated Trade Account. As a trade customer, you can enjoy a range of benefits and services designed to meet your unique needs.
Why Traders Need A Trading Account
- Exclusive discount code based on the amount of your shopping list
- Prepare your list of shipments for you in advance
- Exempt custom charge. Free samples and free swatches for customized color
- 30 days for return and exchange extended to 60 days for free return and exchange
- The regular two-year warranty is extended to five years
- Design drawings provided free of charge
- Free accessories for extension rod extension chain
- Exclusive VIP customer service representative
How To Apply For A Trade Account
- Make a note in your email: Business/ designer name via trade account Example: XXX's trade account set up
- Provide shopping list(colors, sizes, special requirements, etc.)
Don't miss out on the benefits of our exclusive Trade Account. Join today and enjoy wholesale pricing, easy ordering, customized solutions, exclusive promotions, and priority shipping. Apply now and take your business to the next level with our premium lighting fixtures!
Email: info@lightingside.com
Introduce
We offer custom service, you can contact us by email (info@lightingside.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.
Customization
1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:
The product link or model number of the product.
The information of the color and size or other you need to customize.
If can, please send us your actual application scenario (for we can give the most suitable design solution to you)
2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:
The picture or design drawing you have.
Specify base size, material, color, bulb type or others.
If there are any questions, please feel free to contact us：
Contact us
Email: info@lightingside.com
Tel:970-896-9411
Working Time
Mon-Fri 9:00am-6:00pm EST
Customization
Customization
1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:
The product link or model number of the product.
The information of the color and size or other you need to customize.
If can, please send us your actual application scenario (for we can give the most suitable design solution to you)
2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:
The picture or design drawing you have.
Specify base size, material, color, bulb type or others.
If there are any questions, please feel free to contact us：
Contact us
Email: info@lightingside.com
Tel:970-896-9411
Working Time
Mon-Fri 9:00am-6:00pm EST
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Product Overview
-
Warranty: 2 Year Limited -
Installation Manual : Detailed -
Light Bulbs : Include -
Sloped Ceiling : Compatible -
Free Shipping -
Certified : UL Electrical -
Free Return within 30 Days -
Customized Service :Exclusive
Shop By Type
Shop By Room
Customization
The product link or model number of the product.
The information of the color and size or other you need to customize.
If can, please send us your actual application scenario (for we can give the most suitable design solution to you)
2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:
The picture or design drawing you have.
Specify base size, material, color, bulb type or others.
What did the clients say?
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